Professional Problem-Solving Facilitation & Consulting Services
Remove the emotion and get your team working together effectively with our expert Facilitators!
Our facilitation services stand ready to address your most pressing needs, whether it's a major incident requiring swift resolution, an emotionally charged decision in need of guidance, a project that demands urgent intervention, or the crucial analysis of risks.
Using an external Facilitator removes the Emotion!
Quickly navigate through emotionally charged Problems or decisions with our unbiased facilitators. We ensure a balanced facilitation and expedite consensus with our structured approach, designed for speed and precision.
With the power of our proprietary methodologies, we will transform the complexity into actionable, agreed-upon solutions that resonate with every stakeholder's vision.
Thinking Dimensions Australia offers unparalleled Major Incident Resolution Facilitation services, equipping your organisation with the capability to tackle and overcome complex challenges efficiently.
- Expert-Crafted Facilitation: Benefit from over three decades of global expertise in Situation Analysis, Decision Making, Root Cause Analysis and crisis management.
- Critical Thinking Transfer: Elevate troubleshooting skills across all organisational levels with our tailored facilitation.
- Swift Service Restoration: Quickly uncover the Technical and Root Causes to restore services and prevent recurrence.
- Impartial Guidance: Navigate through emotionally charged decisions with our unbiased facilitators, leading to conflict-free resolutions.
- Accelerated Business Analysis: Focus on key recovery requirements and achieve stakeholder consensus with our structured approach.
Are you seeking expert RCA, Decision or Risk Facilitation Services to address a significant issue within your organisation?
Would you like to enhance your team's problem-solving efficiency and foster improved collaboration?
Our Problem-Solving & Decision-Making Facilitation Services Include:
- Stakeholder Analysis: Our process will uncover precisely who has the required information and needs to attend.
- Clearly understand the starting Statement: We will remove any vague incident/problem or situation statements to ensure stakeholder agreement.
- Generate a Factual Snapshot: Gather the facts about the eight dimensions of problem-solving to effectively test and rule out theories and develop new ones.
- Structured Brainstorming: Easily gather inputs from all stakeholders without judgement so everyone has their say. Then, we work together to build "Key Requirements" to create practical solutions to any situation or decision.
- Accelerated Corrective Action Analysis: Remove Technical & Root Causes found with our Corrective Action process to speed up resolution or to prevent reoccurrence.
Built with you in mind.
Easy to use with a Common Language & Structured Approach
Situation Analysis
Understand complex situations accurately to either eliminate them or improve their performance.
Problem Solving
Dramatically speed up the resolution of both incidents & problems, no more extended down time or reoccurrences!
Decision Making
We Guarantee Stakeholder buy-in to the "Key Requirements" and generate highly effective "Corrective Actions" and "Solution Alternatives."
Risk Analysis
Whether it’s a technology change or a major Project, our Risk approach will uncover the blind spots
"Damn you Andrew! Wish I saw this stuff 20 years ago, I probably would have retired by now! "
"I wanted to provide my whole division to have a common company wide and across all silos problem solving approach and got much more than I’ve bargained for. Not only have we met that initial expectation, but we also reduced the trail and error costs in most of our divisions. This is an excellent “cost reduction” initiative when handled correctly."
"I always wanted to know why we could not identify the root cause more accurately. The KF training introduced us to the concept of Technical Cause versus Root Cause and that unique insight made all the difference in all our Incident & Root Cause Analysis restorations."