Stakeholder Engagement & SME Optimisation

Ask the question from the right SME to get the right answer” - IMPROVED DATA QUALITY

Involving only relevant SMEs. ELIMINATE SME OVERUSE - LESS MEETINGS

Use Templates with Structured Questions

Everyone involved is on the same page - SPEED OF RESOLUTION

Progress in a systematic and organised flow - QUALITY WITH SPEED - CONSENSUS

Teams gather relevant data only - AVOID CONFUSION AND COUNTLESS ITERATIONS

Visibility of the templates and standard structure - HEALTHY COLLABORATION ACROSS SILOS

Solve Problems "First Time Every Time!"

Relevant, minimalistic, factual and verified data - REDUCING MTTR

The Snapshot is a “tried and tested” approach - ESTABLISHES UNIQUENESS

Drive Specificity "The devil lies in the detail"

Being specific reduces the time spent to solve an incident and creating innovative solutions - ELIMINATES TIME WASTING

Using a template with structured questions ensures the specificity of data - DIRECT CORRELATION TO QUALITY, UNDERSTANDING

Robust & Repeatable Approach

Provides a high level of confidence to problem solvers interacting with diverse information providers - HIGH LEVEL OF CONFIDENCE - KNOW THEY WILL GET TO AN ANSWER

The repeatable process is applicable in almost all problem situations. EASE OF USE - SUSTAINED APPLICATION AND EASIER ORGANIZATION ADOPTION

Bespoke Templates for IM, PM & Change Control

One template for seamless handover between IM and PM and CC. ELIMINATES LOSS OF DATA AND RE-INVENTING FROM SCRATCH.

Uploade Templates into the existing Service Management platform. PRESERVES THE QUALITY OF DATA.