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Empowering Critical Thinking in Organisations, Teams and Individuals

Reduce Downtime and Improve Team Performance!

 

Are you seeking expert RCA Facilitation Services to address a significant issue within your organisation?

Would you like to enhance your team's problem-solving efficiency and foster improved collaboration?

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Problem-Solving & Decision-Making Facilitation Services

Our facilitation services stand ready to address your most pressing needs, whether it's a major incident requiring swift resolution, an emotionally charged decision in need of guidance, a project that demands urgent intervention, or the crucial analysis of risks.

Using an external Facilitator removes the Emotion!

Problem-Solving for ITIL

I.T. Root Cause Analysis Workshop

Unleash your IT problem-solving potential with the I.T. Root Cause Analysis Workshop. This program, designed for IT professionals, promotes mastery in critical thinking, guided by experienced trainers. Embrace the KEPNERandFOURIE methodology for tackling IT complexities and acquire a blend of intuitive, logical, and creative thinking strategies.

You will be armed with a toolkit brimming with actionable insights and methodologies to improve your and your team's efficacy. Sharper problem-solving, swifter decisions, and a risk-aware mindset are just a few of the competencies you will develop.

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Business Problem-Solving & Decision-Making

Unlock your team's potential and empower them with the skills they need to tackle complex challenges with our expert-led Problem-Solving and decision-making Workshop.

This comprehensive program is meticulously designed to push the boundaries of traditional workplace training and provide practical tools that can be immediately applied to your business environment.

Transformative Learning Experience - Join a cohort of forward-thinking professionals in an immersive experience that blends cutting-edge techniques with real-world scenarios.

Service Desk Advanced Triage

Take charge of your incident tickets with the Service Desk Advanced Triage Workshop.

Thinking Dimensions Australia and KEPNERandFOURIE are excited to introduce this immersive workshop designed to revolutionise how Service Desk professionals extract essential information from customers to create top-notch and meaningful incident and problem tickets. This approach saves significant time for subsequent support levels.

No more vague Incident Statements!

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See us in action

Onsite or Virtual Facilitation & Coaching

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Built with you in mind.

Easy to use with a Common Language & Structured Approach

Situation Analysis

Understand complex situations accurately to either eliminate them or improve their performance.

Problem Solving

Dramatically speed up the resolution of both incidents & problems, no more extended down time or reoccurrences!

Decision Making

We Guarantee Stakeholder buy-in to the "Key Requirements" and generate highly effective "Corrective Actions" and "Solution Alternatives."

Risk Analysis

Whether it’s a technology change or a major Project, our Risk approach will uncover the blind spots​

"Damn you Andrew! Wish I saw this stuff 20 years ago, I probably would have retired by now! "
Problem Manager, ANZ Bank
"I wanted to provide my whole division to have a common company wide and across all silos problem solving approach and got much more than I’ve bargained for. Not only have we met that initial expectation, but we also reduced the trail and error costs in most of our divisions. This is an excellent “cost reduction” initiative when handled correctly."
Liam Edwards
Past Executive Director of a Global Investment Bank
"I always wanted to know why we could not identify the root cause more accurately. The KF training introduced us to the concept of Technical Cause versus Root Cause and that unique insight made all the difference in all our Incident & Root Cause Analysis restorations."
David Pryde,
EVP Product Support SGX

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